Introduction Our Privacy Policy explains the information we collect, how we use and share it, how to manage your privacy controls, and your rights in connection with our websites, mobile applications, and related services (collectively, the "Services"). Please also read our Terms of Service, which outlines the terms governing the use of our Services. Striderk is headquartered in Abuja, Federal Capital Territory, Nigeria, and our services are provided to you by Striderk LTD. Questions or comments about this Privacy Policy may be submitted by email using the contact information below, or via support@striderk.com.ng.
Striderk collects information about you, including details that directly or indirectly identify you, if you or other Striderk users choose to share it. We gather this information through various methods, such as when you track, complete, or upload activities using our Services. Additionally, Striderk collects data on how you interact with the Services. You have multiple opportunities to share information about yourself, your friends, and your activities with Striderk.
We collect basic account information, including your name, email address, date of birth, gender,
weight, height, username, and password, to secure and provide access to our Services. We also
use your date of birth to enhance safety and privacy for younger users, place you on age-group
leaderboards, and offer more accurate performance analysis.
We collect profile, activity, and usage information when you upload a picture, video, post, or
activity (including date, time, geo-location, speed, pace, and perceived exertion), join a
challenge, view others' activities, or use the Services in any other way. We use your contact
information to reach out to you when necessary, such as responding to your support requests.
We collect and process location information when you sign up for and use our Services. We do not track your device location when you are not using the Services. However, to use our core features (e.g., GPS activity tracking, routes), you must allow us to track your device location while using the Services. You can stop device location tracking at any time by adjusting your device settings.
We collect information from the photos, videos, posts, comments, thumbs-ups, ratings, reviews, and other content you share on the Services, including when you participate in events or create routes.
You can choose to add your contacts by connecting your mobile device or social networking accounts to Striderk. If you opt to share your contacts with Striderk, we will access their information according to your instructions to help you connect with them. However, we do not store or share your contacts' information from your device.
Striderk gathers data from devices and applications you link to it. For instance, if you connect your Garmin watch or Flywheel account to Striderk, the information from these devices and apps will be transferred to Striderk.
Striderk may collect or infer health information from various sources, such as heart rate, power, cadence, weight, and other indicators. Before uploading health data to Striderk, you must explicitly consent to its processing. You can withdraw this consent at any time. Additionally, you have the option to hide specific statistics, like your heart rate, from being viewed by others on individual activities.
Currently, all subscriptions and purchases on Striderk are processed through Google Pay and Apple Pay using their respective in-app purchase mechanisms. Striderk does not store your payment details; only the payment transaction records are stored.
Striderk allows you to sign up and log in to our Services using third-party accounts, such as Meta, Google, or Apple (collectively referred to as "Third-Party Accounts"). When you access our Services through these accounts, we collect information you have agreed to share, such as your name, email address, profile information, and preferences. This information is provided to Striderk by the third-party providers under their privacy policies. You can typically manage the information we receive from these sources through the privacy settings of your Third-Party Account.
We collect technical information from your browser, computer, or mobile device when you access
or use the Services. This includes device and network details, cookies, log files, and analytics
data.
Our Services utilize log files that store information such as IP addresses, browser types,
internet service providers (ISP), referring/exit pages, platform types, date/time stamps, and
click counts. This data is used to analyze trends, manage, protect, and secure the Services,
track user movements in aggregate, and gather broad demographic information (e.g., country of
residence) for general use. IP addresses may be linked to session IDs, user IDs, and device
identifiers.
We gather information both directly from you and through our service providers. This includes instances such as collecting your feedback through surveys. Additionally, we may obtain information about you from other Striderk users, such as when they thumbs-up your content or comment on your activities.
Striderk uses the information we collect and receive as described below.
We use the information we collect and receive to provide the Services, including providing you with the ability to:
Track your activities and evaluate your performance. This includes comparing past efforts, analyzing training sessions, and—upon your consent—utilizing your heart rate data to offer insightful performance analysis. Additionally, we may correlate your GPS-tracked activities with specific routes to assess your performance relative to other users and to establish leaderboards.
Engage with other users through various interactions, such as participating in clubs, challenges, or events, following other users, messaging, and utilizing features like group activities that facilitate user interaction.
Take control of your training. This includes setting goals and utilizing your training dashboard.
Discover new destinations to visit, such as finding routes suitable for your activities. Likewise, if multiple users frequently run a particular route, that data may be utilized to recommend it to others.
Explore your activities through innovative visualizations, such as generating personal heatmaps or utilizing your training log.
Engage with the Striderk community by sharing your insights, such as posting public reviews and photos of specific routes. We may also analyze your public photos from these routes to associate features like shade, waterfalls, flowers, and more with them.
Subject to your privacy settings, your information—including parts of your profile, username, photos/videos, users you follow and who follow you, clubs you are part of on Striderk, your activities, the devices you use, and thumbs-up and comments you give and receive—will be visible on Striderk. This allows you to participate in the Services, such as displaying your position on leaderboards. Some information, like your name and certain profile details, may also be accessible to non-users outside the app. Your precise location data, such as where you run or ride, may be shared on Striderk or with non-users based on your privacy settings.
We utilize the information we collect and receive (including your name, avatar, user ID, and shared content) to support your use of Striderk Messaging, driven by our legitimate interest in facilitating innovative interactions through our Services. When you engage with Messaging, we leverage your information for several purposes: (i) delivering the Striderk Messaging service, (ii) enhancing Messaging functionality through analysis of usage data to identify technical and design improvements, and assessing user feedback, and (iii) ensuring the safety of you and other users by enforcing our Terms of Service, Acceptable Use Policy, and Community Standards. Automated tools assist in these efforts, aiding in the detection of misuse and malicious behavior to maintain the security of the Messaging service. To facilitate Striderk Messaging, we share your information with a specialized third-party service provider focused on ensuring the security and reliability of messaging services.
We utilize the information we gather to personalize your experience. This includes recommending routes, challenges, or clubs on Striderk that align with your interests, suggesting users to follow, and introducing new features that may appeal to you. For instance, if we know you enjoy hiking, we might notify you about new hiking routes or display sponsored content related to hiking. Similarly, if we notice you frequently bike in a specific area, we may suggest joining a local club or participating in a race there.
We utilize the information gathered to offer you relevant promotions based on your notification and email preferences. For instance, if we observe that you are an engaged user on a monthly subscription for an extended period, we might present you with a promotion to switch to a discounted annual plan. Alternatively, if you are an active user who hasn't subscribed yet, we may send you an offer for a free trial subscription.
We use the information we collect and receive to protect users, enforce our Terms of Service, Acceptable Use Policy, and Community Standards, and promote safety. For example, we find and remove content that violates our terms, such as hate speech or spam, as well as suspend or terminate accounts that share such content. Striderk reserves the right to review accounts and user actions on the Services to ensure compliance with our Terms.
We use the information we collect and receive to provide support in response to your requests and comments. Depending on your request, this may require us to access your account, for example, to troubleshoot or replicate a reported issue.
We also use the information we collect and receive to conduct research, and to analyze, develop, troubleshoot, and improve the Services. To do this, Striderk may use third-party analytics providers to gain insights into how our Services are used, using aggregated data, and to help us improve the Services.
We may also use the information we collect and receive to market and promote the Services, activities and events on Striderk, and other commercial products or services, including using email and push notifications, in accordance with your preferences. We may also contact you for partnership opportunities, when investigating alleged violations of our terms, or to send proactive customer support messages.
We use the information we collect to process your subscription, including using your location data to determine your country pricing.
We do not sell your personal information generated from Striderk app for monetary value and also we do not sell, store or share your Google Health Data. We may share personal information in accordance with your preferences, provide the Services, and where required for legal purposes, as set forth below. In addition, we may share aggregated data about our users, as described in more detail in the “Aggregate Information” section below.
We may share your information with third parties who provide services to Striderk such as supporting, improving, promoting and securing the Services, processing payments, or fulfilling orders excluding your Google Health Connect data. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf, to promote Striderk or display information that may be relevant to your interests on the Services or other websites or services.
When you join the Striderk community as an individual of 18 years of age or older, your profile
and your activities are set to be viewable by everyone by default. If you do not customize your
privacy controls within a short period of time, Striderk will begin hiding the first and last
200 meters of your activity maps by default. Your name and other profile information is viewable
by other Striderk users and the public and, subject to your privacy controls, additional
information and content you share may also be viewable. For example, your media content and
routes may be accessed by other Striderk users and non-users or viewable on publicly accessible
Striderk pages or in search engine results.
When you join the Striderk community as an individual under the age of 18, your profile and your
activities are set to be viewable by followers only by default. In order for another Striderk
user to be able to see your detailed profile information or your activities, the Striderk user
must first request to follow you and you must accept that request. For example, a Striderk user
will not be able to see your uploaded activities or photos until after you have granted the
Striderk user permission to follow you.
We provide a variety of privacy controls to manage the sharing of your information and encourage
our users to adjust their controls to align with their desired experience.
We share your information with other Striderk users and the public in accordance with your privacy controls. You can change the visibility of the activities you upload to Striderk. Using Striderk Beacon, you can choose to invite your trusted contact(s) to view your live location while recording activities. You can also share your activities with your contacts via text, email, or on social media applications like Meta, Instagram, and Twitter. If you link your Striderk account to other social networks and share your activities, they will be viewable on such third-party platforms, including your location information. You should use caution when sharing information via third parties and you should carefully review the privacy practices of such third parties.
We enable you to share your information and content with third party apps, plugins, or websites that integrate with the Services, as well as with third parties who work with Striderk to offer an integrated feature, such as a challenge sponsor, media streaming, or tracking device. You can choose to share your profile data and activity data (including private activities) with these third parties. Information collected by these third parties is subject to their terms and policies and may not provide you with the same privacy controls that are available on Striderk (for example, hiding a specific address or the start and end points on activity maps). Striderk is not responsible for the terms or policies of third parties.
Striderk may deidentify and aggregate the information you and others make available in connection with the Services and post it publicly or share it with third parties. Examples include information about usage, demographics, routes, performance, and challenge participation and completion. Striderk may use, license, and share this aggregated information with third parties for research, or other purposes such as to improve walking, running or riding in cities or to help our partners understand more about users, including the people who use their products and services. All your data from Google Health connect are excluded from these.
If Striderk becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.
We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to: (1) prevent any person from death or serious bodily injury; (2) to address issues of national security or other issues of public importance; (3) to prevent or detect violations of our Terms of Service or fraud or abuse of Striderk or its users (4) or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.
We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to: (1) prevent any person from death or serious bodily injury; (2) to address issues of national security or other issues of public importance; (3) to prevent or detect violations of our Terms of Service or fraud or abuse of Striderk or its users (4) or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.
Striderk offers several features and settings to help you manage your privacy and share your activities. Most privacy controls are located in your privacy controls page, but some are specific to individual activities, athletes, routes, or features. Striderk provides you the option to make your activities visible to everyone, only your followers and you, or just you.
Striderk offers various ways to manage the notifications you receive. You may also unsubscribe from these emails by following the instructions contained at the bottom of these messages. In our app, you can access your “Push Notifications” in the settings menu. Where permitted by local regulations, we may opt you into marketing-related communications if you substantially interact with the Services or purchase a subscription. We may also send you periodic communications asking if you would like to opt into receiving marketing-related communications. If you receive marketing communications from one or more of our subsidiaries, you must opt-out individually from each subsidiary you are receiving brand-specific marketing from. Any administrative or service-related emails (for example, to confirm a purchase, to notify you of pricing changes, to deliver a training plan you requested, or provide an significant update to our policies, etc.) may not offer an option to unsubscribe as they are necessary to provide the Services you requested. You are responsible for providing us with a valid email address and keeping it updated to ensure you get these email notifications.
You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance correcting inaccurate information, please contact Striderk at support@striderk.com.ng.
You can delete your account. To delete your account please follow the instructions provided here. After you make an account deletion request, we permanently and irreversibly delete your personal information from our systems, including backups. Once deleted, your data, including your account, activities and place on leaderboards cannot be reinstated. Following your deletion of your account, it may take up to 45 days to delete your personal information and system logs from our systems. Additionally, we may retain information where deletion requests are made to comply with the law and take other actions permitted by law. Note that we do not have control over content you have shared directly with others, such as photos or videos on other social media platforms, or that others may have copied. In other words, content or information may remain available after you have deleted your account or deleted specific information from your own profile. Your public profile may be displayed in search engine results until the search engine refreshes its cache. Striderk also provides you the option to remove individual activities you have posted without deleting your account. Once removed, the activities may remain on Striderk's systems until you delete your account.
Our services are not intended for, nor directed to, children under 13 years of age. We use technical measures to prevent children under 13 years of age from creating an account and therefore do not knowingly collect personal information from anybody under 13 years of age. If you are under 13 years of age, do not use the Services. Moreover, we strive to provide additional privacy and safety protections for individuals under 18 years of age. For example, when users under 18 years of age create an account, their profile and activities are set by default to be viewable by followers only. We also may limit how we collect or process the personal information of individuals under 18 years of age. For example, you must be at least 16 years of age to upload heart rate data or receive heart rate analysis.
Striderk implements technical, physical, and organizational measures and controls to safeguard and protect the transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity. Please be aware that despite our efforts, we cannot guarantee absolute security of your account or information. In addition, you can take steps to protect your account and information such as creating a unique password for Striderk that is not easily guessed and that you don't use anywhere else, not sharing your password with others, and promptly reporting suspicious activity or unauthorized account access.
Striderk relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy, including:
As necessary to provide the Services and fulfill our obligations pursuant to the Terms of Service. For example, we cannot provide the Services unless we collect and use your location information;
Where you have consented to the processing;
Where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims;
To protect your vital interests, or those of others, such as in the case of emergencies; and
Where necessary for the purposes of Striderk's or a third party's legitimate interests, such as our interests in protecting our users, our partners' interests in collaborating with our users, and our commercial interests in ensuring the sustainability of the Services.
The Services are operated from Nigeria. If you are located outside of the United States and choose to use the Services or provide information to us, you acknowledge and understand that your information may be transferred, processed and stored in Nigeria, as it is necessary to provide the Services and perform the Terms of Service. Whenever we transfer personal data internationally, we use legal mechanisms, such as Standard Contractual Clauses, to ensure data transfers comply with applicable law.
We retain information as long as it is necessary to provide the Services to you and others,
subject to any legal obligations to further retain such information. Information associated with
your account will generally be kept until it is no longer necessary to provide the Services or
until your account is deleted or becomes inactive. In making these determinations, we consider
the amount, nature, and sensitivity of the personal information, the purposes for which the
information is processed, whether we can achieve those purposes through other means, and
applicable legal requirements.
In addition, you can delete some items of information (e.g., profile information) and you can
remove individual activities from view on the Services without deleting your account. For
example, if you withdraw your consent to Striderk processing your health-related information,
Striderk will thereafter delete all health-related information from activities you upload.
Following your deletion of your account, it may take up to 45 days to fully delete your personal
information and system logs from our systems. Additionally, we may retain information to comply
with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with
investigations, enforce the Terms of Service and take other actions permitted by law. The
information we retain will be handled in accordance with this Privacy Policy.
Information connected to you that is no longer necessary and relevant to provide our Services to
you may be de-identified or aggregated with other non-personal data to provide insights that are
commercially valuable to Striderk, such as statistics of the use of the Services. For example,
we may retain publicly available routes and other depersonalized geolocation information to
continue to improve the Services.. This information will be de-associated from your name and
other identifiers.
Striderk reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If Striderk makes changes to this Privacy Policy, the updated Privacy Policy will be posted in a timely manner. If we make changes we deem to be material, we will provide a prominent notice. If you object to any changes to this Privacy Policy, you should stop using the Services and delete your account.